School of Business
Service Excellence - Applied Certificate

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Program Overview

  • Delivery is subject to needs assessment.
Length: 180 hours

In business, there’s nothing more important than client service. Knowing how to provide professional, exceptional service is key to success—whether you’re working in the public or private sector, in retail or real estate, in personal or financial services.

SIAST’s Service Excellence program is designed especially for working professionals. Our nationally recognized curriculum is one of the few accredited programs in Canada to focus on service excellence.

Our Program

Service Excellence is a five-course applied certificate program offered on a part-time basis through Continuing Education. Choose to complete one or all of the courses. The combination of distance and online courses makes it easy to fit into your schedule.

SIAST is a Canadian leader in the development of service excellence education. This thought-provoking, practical program will take your professional skills to the next level. Enjoy the career benefits of developing knowledge, skills and attitudes based on best practices. You will learn how to:

  • Develop strategies for connecting with clients;
  • Gain interpersonal skills to work effectively with clients and team members;
  • Deal with challenging service situations, ethically and professionally;
  • Build cultural competency skills;
  • Create an action plan for professional development; and
  • Promote a workplace culture of service excellence.

When you exceed client expectations, you win their respect and the respect of your co-workers and managers. It’s a step in the right direction when you’re climbing the career ladder.

Your Career

An applied certificate in Service Excellence makes a clear statement to employers and potential employers. It says you are committed to building positive relationships with clients and fostering a culture of client-centred service within the organization. It is a skill set you can use to your advantage in a broad range of jobs in every sector, public or private.

For more information about career opportunities related to this program, contact Student Employment Services at the campus nearest to you.

Program Details

Start Date(s): Varies

For more information, contact Joan Patterson at or 306-775-7479.

Tuition and Fees

For tuition information, contact Joan Patterson at or 306-775-7479

Admission Information

Admission Requirements

  • Current employees who have:
    • a working knowledge of the services and programs that their employing organization provides
    • experience delivering these services and programs
  • English Language Requirement


To ensure the successful completion of course activities and assignments, we recommend that students are able to read, write, and communicate at a grade 12 level.

Admission Method

First Qualified/First Admitted

The First Qualified/First Admitted (FQFA) process is used for the majority of SIAST programs. When we determine that you meet the program's admission requirements, you will be offered admission based on the date you fully qualify for the program. The earlier you provide the appropriate documents and information that qualify you for admission to the next intake, the earlier you might begin your studies. Your application, once qualified, is always considered for the next intake. 

Applicants to programs with multiple intakes in an academic year remain in the application pool until the last intake for that academic year has begun. Programs using the FQFA process receive applications year round and maintain an application pool for each academic year. Qualified applicants who are not offered a seat must reapply for the next academic year. 

Sponsored programs or programs targeted to specific groups do not accept applications year round or maintain an application pool.

Prior Learning Assessment and Recognition

SIAST recognizes that adults learn in many different ways and through many different means. This includes acquiring knowledge and skills through life and work experience or non-formal training.

Transfer Credit

Many SIAST students benefit from transferring credit. You may be eligible to transfer credit from or to another college or university. To learn more, visit our transfer credit web page.



CodeCourse Name/DescriptionCredits
CLTR 161

Developing Cultural Competence for Service Excellence

You will expand your knowledge of the meaning of culture and specific cultural groups in your work area. You will also examine Canadian laws that have a bearing on your interaction with your clients. You will gain the knowledge and skills required to interact effectively with clients from cultural groups different from your own.

Credit Units: 2

Course Hours: 30.0

Learning Methods: Online, Print Distance Individual, Print Distance Group

CUST 160

Professional Skills for Service Excellence

You will examine professionalism within your occupation and the values and ethics that guide your work. You will learn about privacy legislation, gain skills in ethical decision-making, and enhance your skills in identifying and meeting your clients’ service needs. You will also identify different types of challenging service situations and learn ways of dealing with them.

Credit Units: 2

Course Hours: 30.0

Learning Methods: Online, Print Distance Individual, Print Distance Group

IPSK 160

Interpersonal Skills for Service Excellence

You will learn the knowledge, skills and attitudes (KSAs) that are necessary to provide service excellence to clients/customers. You will examine and improve your own KSAs related to providing service excellence to your clients and team members. Your skill development will emphasize the interpersonal and communication skills that are critical in your interactions with clients. Considerable importance will be placed on strategies for connecting with clients.

Credit Units: 2

Course Hours: 30.0

Learning Methods: Online, Print Distance Individual, Print Distance Group

PD 160

Professional Development in Service Excellence

Your studies will focus on strategies for developing a workplace culture of service excellence, assessing what you have learned and determining what you will do next to support your ongoing development in service excellence.

Credit Units: 2

Course Hours: 30.0

Prerequisites: PRAC 166

Learning Methods: Print Distance Individual

PRAC 166

Service Excellence Practicum

The Service Excellence Practicum is an opportunity to put your action plan for personal improvement into effect. You will also have an opportunity to apply your integrated service excellence skills and to observe service excellence as a member of a client service team.

Credit Units: 4

Course Hours: 60.0

Prerequisites: CUST 160

Learning Methods: Work Based Delivery


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SIAST is Saskatchewan's primary public institution for post-secondary technical education and skills training. A member of Polytechnics Canada, SIAST's programs range from certificates to degrees. The institution serves 26,000 distinct students through campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and through extensive distance education opportunities.