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Retail Customer Service

Retail Customer Service is an applied certificate program that is available through Continuing Education for delivery both on campus at SIAST, and off campus at various locations.

If you enjoy working with people and would like to embark on a career in retail, this program provides you with the knowledge and skills needed for an entry-level position.

This program specifically responds to the need for entry-level workers in the retail sector. As a retail worker, you will serve customers directly by helping them find items and answering their product questions. You will also run the point-of-sale system, stock shelves, maintain inventory, and keep the facility clean and neat. Depending on the retail operation, you may also be called upon to place orders with suppliers, perform basic office functions, deposit cash, pump gas, prepare and serve fast food, and perform other related duties.

You will develop your skills and knowledge in:

  • basic retail operations
  • computer use
  • communication
  • safe fuel handling
  • food safety
  • customer service and sales
  • personal finance management
  • professionalism

For complete program information, check the program page.

Prior Learning Assessment and Recognition (PLAR) and transfer credit may be options for receiving credit. For further information about PLAR see the PLAR page or the transfer credit page.


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SIAST is Saskatchewan's primary public institution for post-secondary technical education and skills training. A member of Polytechnics Canada, SIAST's programs range from certificates to degrees. The institution serves 26,000 distinct students through campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and through extensive distance education opportunities.

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