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Customer Service Excellence

Service Excellence workshops are designed for those who want to enhance their knowledge and skills in order to provide superior client-centred service.  These workshops are also offered in a customized environment to help build on the strengths of your service providers to better connect with your clients. For more information on the Customer Service Excellence workshop offered at SIAST or customized for your company, please call 306-775-7480. A bursary for tuition fees may be available for employees or registered charities. Please call 306-775-7480 for more information.

There is also a credit option for those looking for customer service credentials outlined in the Certificate option.

Call 306-775-7479 or 306-659-4038 (Saskatoon).


Professional Skills in Service Excellence (CUST 160)

You will examine professionalism within your occupation and the values and ethics that guide your work. You will learn about privacy legislation, gain skills in ethical decision-making and enhance your skills in identifying and meeting your clients’ service needs. You will also identify different types of challenging service situations and learn ways of dealing with them.

Prerequisites: Developing Cultural Competence for Service Excellence


CRNStart DateFeeLocation
CRN: 201402-1543September 8, 2014 - November 28, 2014
Registration Deadline: September 10, 2014
Register Online
$365.00Online
CRN: 201403-662January 5, 2015 - March 27, 2015
Registration Deadline: January 5, 2015
Register Online
$365.00Online
CRN: 201403-664April 7, 2015 - June 26, 2015
Registration Deadline: April 7, 2015
Register Online
$365.00Online

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SIAST is Saskatchewan's primary public institution for post-secondary technical education and skills training. A member of Polytechnics Canada, SIAST's programs range from certificates to degrees. The institution serves 26,000 distinct students through campuses in Moose Jaw, Prince Albert, Regina and Saskatoon, and through extensive distance education opportunities.

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